How do I returns or exchanges my product(s)?
Return and Exchange Policy
At Discount Soccer, we prioritize your satisfaction and strive to ensure a seamless shopping experience. Our return and exchange policy is designed to be straightforward and customer-friendly, covering a range of scenarios to meet your needs.
Key Aspects of Our Policy:
Size or Product Defects: If your item doesn't fit or has a defect, snap a photo wearing the jersey and contact us within 7 days. For a $15 postage fee, we'll send you a replacement promptly.
Customs Issues: Should your order be detained or lost by customs, provide us with proof. We'll reship your order at no additional charge.
Shipping Delays: If your order hasn't arrived within 60 days, reach out to us. We'll reship your order for free to ensure you receive it as quickly as possible.
Important Considerations:
Personalized Items: Products made specifically for you cannot be returned.
Face Masks: Due to health and safety reasons, face masks are ineligible for returns or exchanges.
Shipping Time Information:
You can view the declared shipping time for your chosen method at checkout. Options include free shipping and DHL, each with different delivery times.
Our Commitment:
Discount Soccer is dedicated to building lasting relationships with our customers. Our return and exchange policy reflects our commitment to your satisfaction and trust. For any questions or assistance, our customer support team is here to help.
Thank you for choosing Discount Soccer for your sports apparel needs.
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